1. What does SEQ Bathroom Supplies sell?
We’re a Brisbane bathroom, kitchen and laundry supplies warehouse stocking everything for a renovation or new build: vanities, basins, baths, toilets, tapware, showers and shower screens, mirrors and cabinets, heated towel rails, wastes, kitchen and laundry sinks and tapware, plus an outdoor range. We carry trusted brands including Modern National, Otti, Fienza, Meir, ADP, Covey, Zumi, BNK, Bad und Küche, Cassa Design and Conserv.
2. Where are you located, and do you have a showroom?
We’re based at 7/15 Overlord Place, Acacia Ridge QLD 4110. You’re welcome to get in touch on (07) 3189 9444 to confirm opening hours and stock before visiting.
3. Do you deliver, and can I pick up?
You can order online for delivery or arrange collection from our Acacia Ridge warehouse. For delivery costs and timeframes to your area, or to organise a pickup time, contact our team on (07) 3189 9444 and we’ll sort out the best option for your order.
4. How do I get a quote for my renovation or project?
Use the Request a Quote form on our website with your product list or project details, and we’ll put together pricing for you. If you’re not sure exactly what you need, get in touch and our team can help you spec the right products for your bathroom, kitchen or laundry.
5. Do you offer trade pricing for builders and plumbers?
Yes. We run a trade program with exclusive trade pricing and benefits for builders, plumbers and renovators. Email us or visit the Trade Services page to set up a trade account and request access to trade pricing.
6. Can I return an item if I change my mind?
Yes, on stocked items (such as basins, moulded tops, baths, mirrors, tapware, handles and plumbing parts) within three months of your invoice date. The item must be unused, uninstalled and in its original, undamaged packaging, and a 20% restocking fee applies. You’ll need a Return Authority (RA) number from us before sending anything back, and return shipping is at your cost. Change-of-mind returns can’t be accepted on made-to-order items (see below).
7. Which items can’t be returned for change of mind?
Manufactured and custom items, including vanities, benchtops, tallboys, ensembles, shaving cabinets and laundry cabinets, can’t be returned for change of mind, because our suppliers make these to order and can’t restock them. Please choose these carefully and confirm your measurements and finishes before ordering.
8. Can I cancel or change my order?
You have up to 24 hours after placing your order to cancel or change it. After that, if a stocked item has already been dispatched, or a manufactured item has already been cut or gone into production, we may not be able to stop it, though we’ll always do our best to help. Approved custom orders can’t be cancelled once specifications are signed off.
9. What happens if my item arrives damaged or faulty?
Please inspect your order on delivery and notify us in writing within 3 days of any damage, fault or shortage, with your proof of purchase, so we can inspect and either replace or credit the item. You’ll be issued a Return or Warranty Authority number to attach to the goods. Claims outside this window may not be accepted, so it’s important to check everything promptly.